The lady at Newport was brilliant, friendly and very helpful. The return of my car was easy to organise and they kept me informed what was happening and when.

Paul was very helpful and listened to what i wanted. He supported me with my choices. The dealership were rigid on delivery date though and more flexibility around this would have been helpful.

Everything smooth and comms good

Everything was sorted quickly and efficiently

well taken care off

No complaints

contact always there when you need them

Car serviced quickly.

Service reception are always a pleasure to deal with and make the whole experience pleasant

The staff are great if you have any questions or problems there always there to answer or help.

Kept informed

kept informed, everything explained up front. Great customer service.

staff excellent & obliging.

Excellent service

Good polite timely service

Good experience all round - excellent staff with the requisite personal and professional skills

Amy looked after me really professional and followed up with after service call to make sure everything was alright

Just one hiccup on the day, I was waiting for 10 minutes to book mini in for service at mini, not realising cars were being booked in at BMW. Although one person did say someone would be at mini shortly, that wasn't correct.

As above

treated very well by the team in Newport

Very impressed with the video of work performed

Having owned 7 minis I was not very impressed at not being informed when I bought my latest one a couple of months ago that the Mini TLC has been stopped I only realised when I took it in for its 1st service since I acquired it.

No issues, regular communication on how things were going.

Nothing was too much trouble.

Professional and friendly staff. Very helpful

Callum was an excellent sales person. Not at all pushy but clear and thorough. Only complaint was with finance-waited over a week for funds to be paid for trade in. Callum kept pushing it for us.

The service was carried out in a timely and efficient manner as far i could assess from a customer point of view. All my questions were answered and all staff were friendly and helpful with explanations for any queries that i had

Every body were so proffessional and curtious

I was well looked after by Will Cull. He was very patient with my requirements and when the car was handed over took time to take me through all of it's features.

The call before my appointment to ensure the time is still convenient and the after service call is nothing I have experienced with any other dealership.

Because whenever I had a question or needed to know anything about my car, the answers were given, and I was always asked if there was anything else that I needed to know.

Everything carried out as requested

They have answers for all my questions and solutions to any issues.

Great customer service. Quick service from choosing my car to picking it up (just under 2 weeks). All the staff were welcoming and friendly.

good product good customer services

The problems were sorted out

Great people and a really friendly atmosphere when your there

Thorough service, quick turnaround

Staff very helpful and as a customer made to feel very special

Very efficient and professional service

An excellent service all round

Friendly and helpful staff

See above

All aspects of the service covered. Love the vehicle check video.

Miles dealt with all questions efficiently.

Brilliant staff, very friendly and helpful. Very pleasant surroundings to sit and wait for the work to be carried out.

Because they were ?????????? in every thing from beginning to end

Everything asked for dealt with car ready on time kept in contact Appreciated the video of health check

I expected a quicker appointment

Left waiting when collecting vehicle from having a service because the staff were in a meeting, not informed that there would be a delay found out from another customer. Had to approach a sales team member to expedite.