Work completed as promised

Prompt communication

Professional and thorough. Warm and friendly

Understood our situation and were very accommodating

Was offered the option to wait, but chose to arrange a lift for myself. Mini called when the car was ready.

Quick and efficient. Tilly and her team found the exact car I wanted.

Service done and car ready for collection as advised

Everything went well even with the Covid lockdown problem.

The fault was diagnosed, part ordered, delivered and replaced within 24 hours.

Swift & friendly handover of my new car

Good service and prompt completion. Shame there is no valeting service available

It was quick and professional

Efficient, COVID safe visit throughout.

Excellent customer service , professional at all times.

Car was serviced on time, kept up to date throughout

System check and the gent who explained the results was brilliant.

Excellent service. Friendly helpful and efficient.

I bought the car when restriction due to Covid were in place and the handover was handled really well.

No issues

frendly and helpful service at Newport

Good service provided.

Everything was explained and happened as expected

As usual superb service all around

As always, prompt and efficient, even in these difficult times of Covid.

They let me know cost and then when car was ready to collect.

Excellent customer service

Polite and friendly as well as efficient.

easy process from start to finish and was always informed what was going on 5 star service

One of the best service providers i have ever come across

The service was straightforward, especially considering my service was during lockdown.

Really pleased with the help from James

Really happy with the service I received

staff are very helpful

IT was all strait forward

Great service and super friendly!

all work done as requested

Again just so friendly, professional and welcoming. The experience is always a joyful one.

From my online enquiry, a vehicle was sourced based on my configuration and within a week I took delivery of my new Mini Cooper. Excellent service from start to finish from James Sharpe and James Chesworth at Sytner Mini, Newport.

Tilly & James made the process smooth and easy

Everything went smoothly, from drop off to being kept informed, and pick up.

James Sharpe sent the extra mile to find us the car spec we wanted and even after the vehicle we picked was sold elsewhere, he found us another one within the day.

Loved the fact that my car was collected and delivered back to me. Disappointed in the Covid excuse for the lack of cleaning/valeting, but understand that is a nationwide BMW policy. Did want my hands free sorted out, and my radio stations altered.

Friendly helpful staff

Excellent response to problem and satisfactory outcome.

I have been a customer at mini for many years now and spent a lot of money and enjoy having a new one every couple of years.

Accommodates to needs.. I couldn't pick my car up in time on the same day as the MOT and it wasn't a problem.

work was carried out really quick. Nothing was too trouble

James was knowledgeable, made me feel as though he wasn't being pushed into anything. Kept in regular contact throughout the build and was always approachable. He is a credit to Mini Newport

James Sharpe was helpful, laid back and great to deal with and the other members of staff.

It was easy enough to take the car for required servicing even in covid times. Staff were attentive and communicated as needed in line with protocols- were friendly and called to confirm work required