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Customer Reviews.

sales

5

Great customer service

11 January 2019

service

5

Job completed to a very high standard

09 January 2019

sales

5

Very friendly and knowledgeable staff

08 January 2019

sales

5

Last time I bought a Mini I got flowers . Other than that it was a very food experience. The sales team that I dealt with were very knowledgeable and helpful.

08 January 2019

sales

5

Because everyone was so friendly. All the functions of the car were explained in a non patronising manner and it was a really positive experience.

08 January 2019

service

5

My car was booked in on the stated time, the car was serviced and was ready for collection at the specified time. Good job well done by all concerned.

08 January 2019

sales

5

All my questions were answered and I was given plenty of time for the whole process.

08 January 2019

service

5

Easy & quick to wait. Worked whilst I was waiting & it was a good experience

05 January 2019

service

5

Very accommodating and helpful

04 January 2019

service

3

Was told I would have a call back.. still waiting as I have something I’d like to discuss and obviously weren’t open over certain dates at Christmas. I guess I’ll have to call yourselves.

04 January 2019

sales

4

It was ..good

03 January 2019

sales

5

everything first class

02 January 2019

sales

5

All the staff were very helpful

27 December 2018

service

5

Car was ready on time and cleaned throughout.

27 December 2018

service

2

Car recalled then had to wait several weeks for courtesy carThen when rang t say car ready for collection told it was in valetArrived had to wait 30mins - when lady arrived said she had been in meeting!!! Got into car not valeted at allDisappoint

27 December 2018

service

3.5

Repairs completed as requested, and valleted afterwards.

22 December 2018

service

5

As above

21 December 2018

service

2

My husband had to arrange a lift to the garage from his place of work , in order to fall in with you.

21 December 2018

sales

5

Of the many different experiences I have had at dealerships over many years, this was by far the best.

21 December 2018

sales

5

Everyone was very friendly and helpful

21 December 2018

sales

5

Kept us well informed at every stage

20 December 2018

service

2

Failure to address my concerns and routine call promised on your paperwork 24 hours after visit has not happened - work was 5 th Dec.

19 December 2018

service

5

Never any problems dealing with sytner newport.

18 December 2018

service

2

Workmanship not to a good standard.

14 December 2018

service

5

Aimee and the rest of the team on site were polite, professional, yet friendly

13 December 2018

sales

5

There was nothing more they could have done

13 December 2018

sales

5

Approachable friendly staff who helped us through all the phases of buying our new Mini. Once ordered we were kept in the loop on what was going on.

13 December 2018

sales

4

I would have been completely satisfied, however, I was told prior to collecting the car that it would be filled with a full tank of petrol. Upon collection, when the car was filled with petrol, I later realised it had only been filled halfway,

13 December 2018

service

1

My car is still with the service centre and nobody has spoken to us in 4 days.

13 December 2018

sales

5

Never used to be a mini fan before having my first (as recommended by my husband....and for being a nippy drive)

07 December 2018

service

5

Car going well. Kept informed of any protectional problems in future

06 December 2018

service

5

Very pleased with the standard of customer service provided.

06 December 2018

sales

4

The car was required to be built which increased the wait time. We had to add extras to have a safer car.

05 December 2018

sales

5

friendly @ knowlegible staff who kept me informed of progress at every stage & car was delivered on the set date

05 December 2018

sales

5

I am happy with the price and product

05 December 2018

service

3

Took too long.

04 December 2018

service

4.5

Very good enjoyed the video

04 December 2018

sales

5

Easy to talk to and discuss my options when changing my car.

04 December 2018

service

3

As with this email Mini seem to prefer to contact my husband even though I bought the car,my phone and email details were given when I purchased.Still awaiting visual inspection by email which I was promised on day.

03 December 2018

service

5

Very good service

30 November 2018

service

5

Had a call to update about by car throughout the day. Very satisfied

30 November 2018

service

2

car didn't need a service yet!was given wrong mileage when phoning to find out when due

30 November 2018

sales

5

Staff were superb! Helpful, professional, enthusiastic.

27 November 2018

sales

5

Very easy to complete. Friendly service and keen to help. No pressure on making the sale but made the deals clear to me. Able to come in at my convenience, and features of the new car were explained. No question was too much trouble!

27 November 2018

service

5

They even fixed my key fob for me, which needed some plastic secured.

27 November 2018

service

5

Well received on arrival by charming receptionist, all paperwork ready, received telephone on time of completion, Car had been cleaned , received follow up call two days later.

27 November 2018

service

5

As above. Very polite and chatty

27 November 2018

service

5

excellent ,professional friendly service department

27 November 2018

sales

5

I have felt like this was on such a personal level, which I have not experienced purchasing a car before. Will Cull kept me up to date on every step of my process, which made me feel like such a valued customer!

24 November 2018

service

5

Pleased, no problemsGood communication with staff and client