No delays, good friendly service, accurate and reliable advice on the car

Car was delayed being picked up luckily I was home all day, unfortunately because it was late being picked up I didn't get it back till the next day. Luckily my Son wasn't using his car so I could use it as I had an appointment to go to!

The extra cost, no offer to take home or pick up. Kept waiting on pick up

Fab service and thanks Callum

Friendly, courteous customer service from start to finish.

Car ready in time.

Friendly & welcoming, approachable staff who explained the service procedure.

I was disappointed with the quality of the valet.

Professional friendly and very helpful staff

100% satisfied

Efficient and helpful service. Gave a lift to nearby bird reserve while car was being examined for its MOT

no problems at all, and well looked after

Work carried out in a timely manor

Service and purchase experience was excellent and enjoyable

As above

The service reminder hasn't been reset so I need to revisit the dealership

I love my car and the service team have been fine. I'm disappointed at a few things. But there's not enough room to write them in here.

My car is now back to normal which is great but the customer service received was terrible.

Happy

Used a new over night service. Had to wait to get the car cleaned but otherwise a great service.

Everyone we dealt with was extremely helpful, friendly and enthusiastic.

Had I driven off with the car I wanted it would be 5 stars.

Constant feedback on service progress and discussions on various mini models

The sales team (miles and gareth) did everything they could to make sure we had the deal and car we wanted!

Great service from start to finish

Excellent communication, all of my questions answered, putting my mind at ease.

Outstanding customer service. Prompt. Understanding. Great team in Newport.

My car has been in for a week. Hire car etc sorted for me. no complaints.

The purchase experience with the sales representative at my MINI Centre made the whole process very stressful and time consuming.He doesn't have sufficient knowledge, patience and willingness to truly understand my questions at first place

Always feel very welcomed

The car was well looked after.

Service completed quite quickly. Unable to get a courtesy car, as I live ten miles from Newport. Also charged for the service when the car was under a service plan. Fee was later redeemed when I mentioned this fact.

Very satisfied with staff in Newport. However no one could answer my previous questions (by telephone) regarding my extended warranty and if services were covered after 50 thousand miles.

When I dropped the car there I asked about a satnav upload. The lady AMY helping me said she would find out and let me know. I never heard back- satnav not updated as a result- and the man I dealt with next day said it couldn't have been done anyway.

Helpful staff

Always been happy with service experience at Sytner Newport.

Staff are very courteous

Excellent

The team at Newport Mini ( Syntner) were great. Kept me informed thoroughout the process and were very friendly and approachable.

All the staff at Sytner Newport are professional, courteous, friendly and welcoming. Special mention to Callum Harper who was extremely patient while I contemplated my options, excellent service!

As I previously said both Will and Dan were very helpful and polite.

Delay in my lift from service department arriving to take me back to work, 45 minutes is far too long in my opinion.

Excellent customer service

As above I was told repairs were complete but on collection it was evident the problem had not been resolved it the took numerous calls to have this done and a further 4 weeks without car

For the reason given in question 1. I feel that I was misinformed and if I was given the choice I would have added the package which meant I would have Apple car play. I am also annoyed at myself for not checking and putting my faith in the salesman.

steve lewis was great

They sent me a video of what they we checking on my car. They also updated me through the day to let me know what was going on.

They found water in the storage compartment in the boot, but left as an advisory for me to keep an eye on it and bring it back if persists. Didn't even clear the water. Would prefer it to have been dealt with as part of service rather than having to

Great service

I was advised the appointment would take 30 minutes when I booked it, it took 3.5 hours during which time I had to sit in the showroom and try to work. I had to cancel an appointment which cost me business and then impacted on the rest of my day.