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Customer Reviews.

service

2.5

Car was absolutely filthy on collection. A day late because of technical issues at the garage. The advisor tried to be as helpful as he could and I was thankful for the drop off/ pick up arrangements.

13 March 2019

sales

5

My original sales adviser Stephen Lewis was not there for me to collect my car, his colleague Callum Harper stepped in and he was excellent. See my comments on question 4

12 March 2019

service

5

Excellent service, easy to book and a free ride back to the office.

12 March 2019

service

5

VERY SATISFIED WITH EVERYTHING THAT WAS OFFERED.

11 March 2019

sales

5

Excellent customer service. Staff were knowledgeable, helpful and attentive. The whole process was enjoyable.

11 March 2019

sales

5

Everyone is super helpful

11 March 2019

service

2

The Mot machine i was told had broken down but I was told this much much later in the day and was asked if i could leave my car there over night. I couldn't as I had no way to get home from work that night or get to work the next day.

09 March 2019

service

4

The after service clean was a treat but the clean itself wasn't thorough. My car was very clean to start with but the interior clean was poor.

08 March 2019

service

5

Professional staff and service received.

08 March 2019

service

1

I was told the wrong price all along and led to think the price quoted would cover more than it did and when I questioned this the sales advisor was frankly rude. The car was also not cleaned properly. In summary , rude and deceptive service.

05 March 2019

service

5

Like going there. Nice experience - no dramas

05 March 2019

service

5

They did exactly as they said they would within the time discussed. I especially like the video I'm sent.

04 March 2019

service

4

Complete job but exceptionally busy on the day

27 February 2019

service

2.5

The bulb I paid to be replaced blew within 2 days. Drove to pick up the car to find The door kick plate 1m strip of aluminium missing (since found stuffed under my passenger seat) Aimmee my service advisor was very helpful and I would give 5 stars

22 February 2019

service

5

I was looked after extremely well.

22 February 2019

sales

5

Given a time to pick up our mini both Miles and we agreed, We had a problem we couldn't make it, so we had to arrange different time with Miles to pick our mini up later same day, Not a problem

22 February 2019

sales

5

Even though we had a few hiccups with paper work from my end, the guys at the centre were very acomidating and did everything they could to have my car ready for the day that I was to pick up.

22 February 2019

service

5

Staff very helpful, car was booked in and finished before time.

19 February 2019

service

5

They advise prior to completing work What a required and then complete to s high standard

11 February 2019

sales

4

Everything was clearly explained , staff were friendly and helpful

10 February 2019

service

5

Always good

10 February 2019

sales

5

Really friendly and helpful and couldn't do enough to help to make all sorted

10 February 2019

service

5

Work carried out to a good standard and love the valet the car got too.

08 February 2019

service

1

Constant bad service from Sytner Group. Would actively avoid purchasing a BMW or Mini again

05 February 2019

sales

1

See above - this is mostly due to the service department not sakes they are completely letting you down

27 January 2019

sales

5

Kept up to date with what was happening. Loved that it was all covered when I went to collect it. Made a special moment even more special.

17 January 2019

service

5

Friendly staff at Sytner Newport always happy to help and find out your specific needs.

14 January 2019

sales

5

Great customer service

11 January 2019

service

5

Job completed to a very high standard

09 January 2019

sales

5

All my questions were answered and I was given plenty of time for the whole process.

08 January 2019

sales

5

Last time I bought a Mini I got flowers . Other than that it was a very food experience. The sales team that I dealt with were very knowledgeable and helpful.

08 January 2019

sales

5

Very friendly and knowledgeable staff

08 January 2019

service

5

My car was booked in on the stated time, the car was serviced and was ready for collection at the specified time. Good job well done by all concerned.

08 January 2019

sales

5

Because everyone was so friendly. All the functions of the car were explained in a non patronising manner and it was a really positive experience.

08 January 2019

service

5

Easy & quick to wait. Worked whilst I was waiting & it was a good experience

05 January 2019

service

3

Was told I would have a call back.. still waiting as I have something I’d like to discuss and obviously weren’t open over certain dates at Christmas. I guess I’ll have to call yourselves.

04 January 2019

service

5

Very accommodating and helpful

04 January 2019

sales

4

It was ..good

03 January 2019

sales

5

everything first class

02 January 2019

service

2

Car recalled then had to wait several weeks for courtesy carThen when rang t say car ready for collection told it was in valetArrived had to wait 30mins - when lady arrived said she had been in meeting!!! Got into car not valeted at allDisappoint

27 December 2018

service

5

Car was ready on time and cleaned throughout.

27 December 2018

sales

5

All the staff were very helpful

27 December 2018

service

3.5

Repairs completed as requested, and valleted afterwards.

22 December 2018

sales

5

Of the many different experiences I have had at dealerships over many years, this was by far the best.

21 December 2018

service

2

My husband had to arrange a lift to the garage from his place of work , in order to fall in with you.

21 December 2018

service

5

As above

21 December 2018

sales

5

Everyone was very friendly and helpful

21 December 2018

sales

5

Kept us well informed at every stage