Car was absolutely filthy on collection. A day late because of technical issues at the garage. The advisor tried to be as helpful as he could and I was thankful for the drop off/ pick up arrangements.

My original sales adviser Stephen Lewis was not there for me to collect my car, his colleague Callum Harper stepped in and he was excellent. See my comments on question 4

Excellent service, easy to book and a free ride back to the office.

VERY SATISFIED WITH EVERYTHING THAT WAS OFFERED.

Excellent customer service. Staff were knowledgeable, helpful and attentive. The whole process was enjoyable.

Everyone is super helpful

The Mot machine i was told had broken down but I was told this much much later in the day and was asked if i could leave my car there over night. I couldn't as I had no way to get home from work that night or get to work the next day.

The after service clean was a treat but the clean itself wasn't thorough. My car was very clean to start with but the interior clean was poor.

Professional staff and service received.

I was told the wrong price all along and led to think the price quoted would cover more than it did and when I questioned this the sales advisor was frankly rude. The car was also not cleaned properly. In summary , rude and deceptive service.

Like going there. Nice experience - no dramas

They did exactly as they said they would within the time discussed. I especially like the video I'm sent.

Complete job but exceptionally busy on the day

The bulb I paid to be replaced blew within 2 days. Drove to pick up the car to find The door kick plate 1m strip of aluminium missing (since found stuffed under my passenger seat) Aimmee my service advisor was very helpful and I would give 5 stars

I was looked after extremely well.

Given a time to pick up our mini both Miles and we agreed, We had a problem we couldn't make it, so we had to arrange different time with Miles to pick our mini up later same day, Not a problem

Even though we had a few hiccups with paper work from my end, the guys at the centre were very acomidating and did everything they could to have my car ready for the day that I was to pick up.

Staff very helpful, car was booked in and finished before time.

They advise prior to completing work What a required and then complete to s high standard

Everything was clearly explained , staff were friendly and helpful

Always good

Really friendly and helpful and couldn't do enough to help to make all sorted

Work carried out to a good standard and love the valet the car got too.

Constant bad service from Sytner Group. Would actively avoid purchasing a BMW or Mini again

See above - this is mostly due to the service department not sakes they are completely letting you down

Kept up to date with what was happening. Loved that it was all covered when I went to collect it. Made a special moment even more special.

Friendly staff at Sytner Newport always happy to help and find out your specific needs.

Great customer service

Job completed to a very high standard

All my questions were answered and I was given plenty of time for the whole process.

Last time I bought a Mini I got flowers . Other than that it was a very food experience. The sales team that I dealt with were very knowledgeable and helpful.

Very friendly and knowledgeable staff

My car was booked in on the stated time, the car was serviced and was ready for collection at the specified time. Good job well done by all concerned.

Because everyone was so friendly. All the functions of the car were explained in a non patronising manner and it was a really positive experience.

Easy & quick to wait. Worked whilst I was waiting & it was a good experience

Was told I would have a call back.. still waiting as I have something I’d like to discuss and obviously weren’t open over certain dates at Christmas. I guess I’ll have to call yourselves.

Very accommodating and helpful

It was ..good

everything first class

Car recalled then had to wait several weeks for courtesy carThen when rang t say car ready for collection told it was in valetArrived had to wait 30mins - when lady arrived said she had been in meeting!!! Got into car not valeted at allDisappoint

Car was ready on time and cleaned throughout.

All the staff were very helpful

Repairs completed as requested, and valleted afterwards.

Of the many different experiences I have had at dealerships over many years, this was by far the best.

My husband had to arrange a lift to the garage from his place of work , in order to fall in with you.

As above

Everyone was very friendly and helpful

Kept us well informed at every stage