OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
150 ratings and 99 comments received in the last 90 days.
03 October 2023
Jack was exceptional from start to finish!
03 October 2023
All really good
01 October 2023
I am completely satisfied with the process that Jason at mini Newport south Wales because he kept me informed through the entire process and hopefully when I have to put my order in in three years time he is still there because he was very good
28 September 2023
Everything went to plan and the hand over process wasn't to long.
23 September 2023
Very helpful staff. Jason sorted out the details of ordering with efficiency and charm. Kept in contact with me and answered all queries. Very good service
12 September 2023
Purchase and handover of my new car was a pleasant experience
05 September 2023
the whole procedure was carried out in an excellent manner by all Staff involved
01 September 2023
Excellent service. Talked me through everything.
27 August 2023
Giuseppe was fantastic, nothing was too much trouble and he kept me informed at all stages.
09 October 2023
Very helpful and quick
09 October 2023
very nice staff. Pleasant and polite.
09 October 2023
Very helpful
09 October 2023
Very nice and good service
08 October 2023
No problems encountered. All went smoothly
07 October 2023
Had a new front offside tyre, but after 3 days the pressure was low.
04 October 2023
No issues to report.
04 October 2023
Met by friendly staff, kept up to date when car was ready to collect. Felt welcome in the showroom while waiting, offerred refreshments more than once. All staff friendly. Showroom and waiting area very clean and smart
02 October 2023
It's hopeless as information given by person booking or checking car in is always rather vague .car has to now be rebooked in for a further investigation. Please note i ve alreadyspent £250 on investigation in June and further £325 for Labour work
02 October 2023
Customer service not great but service for the car was good
04 October 2023
It was very clear that 100% customer satisfaction was at the heart of this Mini Centre which they achieved for me.