OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
122 ratings and 84 comments received in the last 90 days.
20 June 2025
Outstanding customer service from start to finish.
15 June 2025
Giuseppe Carso took time to help me through every step of the process and on the day of collection i drove away feeling confident and excited to own my first electric car.
15 June 2025
I dealt with Alex and Tilly, they were both excellent and made the process easy.
03 June 2025
The staff at Sytner mini could not have been more helpful
01 June 2025
Brilliant staff cannot fault their performance and knowledge, outstanding customer service in all aspects of sales especially the manager Ryan !
15 May 2025
Very helpful answered all my queries either by e-mail or verbally and kept me fully informed as to each stage during process The Sales representatives were also exceedingly pleasant.
01 May 2025
I got the car I wanted and the delivery was as scheduled
29 April 2025
I can't fault the customer service we had from the minute we walked into the showroom until I picked up my new mini. Nothing was too much trouble for Giuseppe and I was made to feel at home by all of the staff even those not actually helping me.
12 April 2025
Totally satisfied
27 June 2025
On arrival paul on the desk was very helpful .Everything was good.
25 June 2025
Car came back sparkling
24 June 2025
Polite and courteous staff and within a reasonable budget.
24 June 2025
The meet/greeter was very friendly and helpful. My allocated person, Paul very informative and made it easy to understand the process
23 June 2025
Fully communicated everything to me.
21 June 2025
Very friendly and professional everything explained clearly and nothing too much trouble
20 June 2025
Excellent customer service and brilliant product
20 June 2025
Informative and let me know each step
19 June 2025
Very satisfied
18 June 2025
Very efficient
27 June 2025
I have bought 8 cars now from Sytner this being my first Mini all others BMW. I was reluctant to go to Newport as the purchase of my last BMW was a nightmare experience. The one before that i cancelled the order with Newport and went back to Cardiff.