OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
131 ratings and 88 comments received in the last 90 days.
16 July 2024
Professional way the staff supported all of my requirements !
16 July 2024
Great help
15 July 2024
I was approached with an offer for a new deal but only given a few hours to make a decision, which clearly isn't long enough when making big financial commitments.
08 July 2024
Very positive experience helping us find the right new car.
28 June 2024
Very satisfied with the service and the collection experience.
28 June 2024
I couldn't have asked for more. Very patient and friendly staff.
21 June 2024
The sales agent Subhan was excellent. Very knowledgeable and enthusiastic. We were made very welcome and it was an enjoyable experience. Ryan the banking manager was very efficient and pleasant. We felt he was doing his best for us.
21 June 2024
Have had three cars from these guys, always a great service!
18 June 2024
Subhan's product knowledge is exceptional and is a credit to Synter Newport. Any quiries were dealt with, with great empathy and humour and nothing was too much trouble. The whole Mini team made the buying experience easy and very satisfying.
21 July 2024
Very helpful
21 July 2024
I was well taken care of.
18 July 2024
Great service, thank you.
17 July 2024
fixed the car under warranty - no issues
16 July 2024
Great as always
16 July 2024
The car was ready earlier than expected, serviced and phone call to say it was ready- thank you
16 July 2024
Your receptionist care for customers is second to none.
16 July 2024
My car went in for MOT, customer service was brilliant and was kept well informed.
15 July 2024
I am very satisfied in regards to servicing and how I well communicated to and the condition of my car on return. Just dissatisfied with comments from salesman
15 July 2024
The car inside was valeted to poor sub standard. I had to have courtesy car as on collection my car was flashing symbols on dashboard.
18 July 2024
Great staff so very helpful and friendly