OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
136 ratings and 111 comments received in the last 90 days.
01 September 2026
Kayleigh was so helpful and kept me updated throughout
27 August 2026
Stunningly stylish car with expert sales support.
25 August 2026
Great customer service, a fabulous offer, and an amazing product.
24 August 2026
It's my fourth mini procured from Synter Newport, notwithstanding the fact that I live in Cardiff. They must be doing something right! Basically, it is down to the people. I am on first name terms with 3 of your colleagues and they look after me!
23 August 2026
The centre at Newport were absolutely amazing. Start to finish. I would like to give a special mention to Dylan, Giuseppe, Jack, and Tilly who made our experience of buying our first brand-new car so stress free
22 August 2026
Friendly staff
18 August 2026
Staff all so helpful
13 August 2026
Fantastic staff extraordinarily helpful and informed team
10 August 2026
Kayleigh, Tom and Guisseppi were all part of our positive purchasing experience. From our initial enquiries and test drive with Tom, until our eventual decision and purchasing experience handled by Kayleigh and Guisseppi.
01 September 2026
90 minute waiting appointment booked. However was nearer 150 minutes. This was mainly due to no work starting on the car for nearly an hour. I understand the work might take a bit longer than quoted but this seemed more of a scheduling issue.
01 September 2026
The service agent, Mr Pingue was polite friendly and answered my queries promptly and with knowledge. He kept me informed and processed my collection of the vehicle and explanation of the invoice accurately.
30 August 2026
All good
27 August 2026
The information given at the booking in point was very good, the video report and opportunity to confirm additional work while the vehicle was in the workshop was helpful. The staff were pleasant and helpful at all times.
27 August 2026
We were kept waiting over 6.5 hours having been told it would only take 2 to 3 hours. It was not given the courtesy vacuum and wash as promised.
27 August 2026
Lady at the booking in service desk was excellent and helpful. During on line booking in I opted to add the fuel additive however when I picked car up the full bottle was left on the seat - I assumed this would have been added as part of the service
27 August 2026
All straight forward: booking on line was easy, I was grateful for the call the day before confirming arrangements & price; my query around working whilst so waited was answered & I was made to feel welcome & comfortable when I did that on the day.
26 August 2026
Tremendous service / thank you
23 August 2026
Not impressed - Did on line checkin day before - phone call for same info then asked again when I delivered vehicle. No interaction from staff ever since buying on how I was getting on with the car, issues, etc. Had to wait to pay as too busy.
21 August 2026
Service manager was a true gentleman and provided all the information I required and was very hospitable and my car was returned within the time frame
FIND Sytner Newport.
Address
- Usk Way, The Old Town Dock, Newport, NP20 2DS
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01633 241 500
Newport as well as surrounding areas including Cwmbran, Ebbw Vale, Blackwood and Chepstow
Address
- Usk Way, The Old Town Dock, Newport, NP20 2DS
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01633 241 500
Newport as well as surrounding areas including Cwmbran, Ebbw Vale, Blackwood and Chepstow
02 September 2026
She was lovely