OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
96 ratings and 83 comments received in the last 90 days.
24 February 2026
Kayleigh, Jack and Tom made the purchase so special for us
24 February 2026
From start to finish, they made it easy and were able to help with anything.
23 February 2026
No glitches and the handover worked like a dream
23 February 2026
Excellent service friendly knowledgeable staff nothing held back and no hidden extras. This my fourth Mini Countryman and all have been excellent vehicles.
20 February 2026
The main reason for my review is the salesman .. Guiseppe.. From the moment I arrived he was friendly, knowledgeable and genuinely helped me find the right car...he explained everything clearly and answered all my questions patiently.
19 February 2026
Kayleigh was extremely helpful & explained everything clearly.
16 February 2026
Great experience from start to finish. I got a good deal, and the whole team, including the sales Waleed and his managers, were very friendly and helpful. They made the process smooth and enjoyable.
05 February 2026
From start to finish the service was great. We were assisted by the fantastic Tilly and latterly Kayleigh who made my wife and I feel very special, guiding us thrpugh the process all the way. Thanks also to Ryan, clearly a great leader!
03 February 2026
The service i received from start to finish was excellent, I couldn't of asked for a more professional and friendly service.
25 February 2026
Car had MOT whilst I waited. Paul was extremely courteous throughout my stay
21 February 2026
Completely satisfied with service on day, Paul was great. However I really struggled to get in touch with anyone after. I sent 2 emails and left one message. There seems to be a gap in customer service in this area, I resorted to leaving bad feedbac
19 February 2026
Highly efficient
18 February 2026
Completely satisfied - good customer service and car is running even better since the service
17 February 2026
Paul at Newport Sytner was very helpful, friendly and professional. Car was serviced on time with no fuss etc
17 February 2026
Although I booked ahead and was going to wait on site, a simple battery replacement took rather a long time. The booking was for 1.00 pm and the car was eventually taken into the workshop around 3.00 pm.
16 February 2026
Fixed the leak
15 February 2026
Superb service as usual
14 February 2026
Paul was incredibly helpful when my car reached mini after being recovered due to a flat tyre. He kept me updated throughout and got my car back to me in one piece. Thank you Paul!
14 February 2026
Friendly helpful service
FIND Sytner Newport.
Address
- Usk Way, The Old Town Dock, Newport, NP20 2DS
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01633 241 500
Newport as well as surrounding areas including Cwmbran, Ebbw Vale, Blackwood and Chepstow
Address
- Usk Way, The Old Town Dock, Newport, NP20 2DS
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01633 241 500
Newport as well as surrounding areas including Cwmbran, Ebbw Vale, Blackwood and Chepstow
26 February 2026
Giuseppe was very helpful, very friendly and made the experience completely satisfying