OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
128 ratings and 95 comments received in the last 90 days.
01 June 2025
Brilliant staff cannot fault their performance and knowledge, outstanding customer service in all aspects of sales especially the manager Ryan !
15 May 2025
Very helpful answered all my queries either by e-mail or verbally and kept me fully informed as to each stage during process The Sales representatives were also exceedingly pleasant.
01 May 2025
I got the car I wanted and the delivery was as scheduled
29 April 2025
I can't fault the customer service we had from the minute we walked into the showroom until I picked up my new mini. Nothing was too much trouble for Giuseppe and I was made to feel at home by all of the staff even those not actually helping me.
12 April 2025
Totally satisfied
07 April 2025
Very helpful staff Tilly and Guiseppe really good
02 April 2025
Giuseppe very knowledgeable and explained everything to us
29 March 2025
Staff extremely helpful
20 March 2025
As above
07 June 2025
Very professional and friendly service. Everything was clearly communicated during my visit.
06 June 2025
Been back and forth Newport Mini about 7 times to finally get the dash cam to work. Was promised a few things in composition,,, but had nothing. But did get it working.
05 June 2025
Good communication and service. Thank you for my clean car!
05 June 2025
Professional, efficient, communicated well and were courteous
05 June 2025
Paul as always delivers exceptional customer service
04 June 2025
The service staff are thorough and helpful
02 June 2025
Always professional and on time
01 June 2025
No fuss, dropped car in, told me when it was available and was able to collect and drive away.
01 June 2025
Received great service from the Mini centre and the work was completed in the agreed timescale
30 May 2025
Efficient and friendly service.
03 June 2025
The staff at Sytner mini could not have been more helpful