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Customer Reviews.

service

5

Efficient and to time

12 February 2018

service

4.5

Solved problem with car, but customer communication could have been better.

11 February 2018

service

5

Danielle was fab. She really got the ball rolling and kept me informed in the process. She works very hard & is an asset to the company.

09 February 2018

service

4

The service process was really good but I cannot give a '5' as my car needed replacement rear disc's-the is the first car I have ever owned that need these items replaced-on my Skoda the discs' lasted for over a 100,000 miles and were still well with

08 February 2018

sales

5

Everything was perfect .... I requested a specific timescale and everything I ask for was arranged without any hesitation. Very good customer service.

06 February 2018

service

5

Sytner Newport have given me excellent customer service whenever I have visited them.

06 February 2018

sales

5

Daniel Short has given excellent service throughout. I wanted bonnet stripes and mirror caps and Dan showed us different ones -I chose black and white chequered ones for my black Clubman. I am very pleased with the result.

03 February 2018

service

5

Everything went smoothly.

29 January 2018

service

5

Very efficient

28 January 2018

service

5

After a very disappointing start in which I discovered my car was no booked in for it’s service appointment . Dan at Sytner Newport was able to rectify the situation and my car was slotted in for it’s scheduled Service with very little fuss.

27 January 2018

service

4.5

The service was completed within the allocated time, the staff were friendly. The only flaw was that I was promised a call to discuss getting a price on getting two new tyres but all I got asked was about the status of the car.

25 January 2018

service

5

My service advisor was extremely good and the video sent confirming my car was all ok was good too.

24 January 2018

sales

5

Wonderful experience I love my mini

24 January 2018

service

5

The service & advice offered has been excellent all the way through

24 January 2018

sales

5

Deivery of car when expected

22 January 2018

service

5

Dealer confirmed appointment twice before day of service. I was made welcome at the dealer upon arrival. The car was serviced in good time. Before the car was finished I received a video of the car in the service department (a nice touch).The car wa

18 January 2018

service

5

All questions answered promptly by the teamService reports , on the car along with video evidence.The feeling of being a valued customer

17 January 2018

service

5

Great quality work, good communication

16 January 2018

service

4

Even though they wouldn't do a service- they did do a vehicle check and gave it a valet. The fault with the radio which i reported when i first had the car has finally be found and i need to take it back in.

16 January 2018

service

3

service was prompt and professional but not everything was dealt with didn't feel as though i was listened to . reason s given for my brakes and handbrake was feeble and being told how to use a handbrake after over 30yrs of driving was patronising .

13 January 2018

service

5

Every time I visit, the service is brilliant and welcoming.

09 January 2018

sales

5

Dan was very friendly,knowledgeable and welcoming.

09 January 2018

service

4

Service carried out efficiently

09 January 2018

service

5

Excellent communication regarding the car, it's progress and any work that needed to be undertaken.

08 January 2018

service

4

The service experience has been absolutely brilliant, the only thing that stopped me given 5 stars is the quality of the valet when I first picked up the car on purchase. I had to return the car to be cleaned again so for this reason I can’t give 5.

06 January 2018

service

5

There was a small repair in the inside where a grommet had come loose on the plastic as u step into the rear i mentioned this and on return had been repaired/renewed which I was very pleased about I also had a video explaining what had been completed

05 January 2018

sales

4

There’s always room for improvement I have previously been delighted to receive a bouquet of flowers when buying a brand new car, it’s those little touches that count too when spending so much money

04 January 2018

service

5

I was kept informed of the progress of the Service etc. throughout the day.

03 January 2018

sales

5

Always the same

02 January 2018

service

5

No problems

02 January 2018

service

4

While you wait service took longer than expected. Valeting team were overwhelmed so valet of car was delayed and incomplete.

01 January 2018

service

3

Person who contacted me to arrange the mot gave me a date that was too early to preserve the existing expiry date, assured that everything would be ok..., guess what- it wasn’t. Had to re-arrange. Grrr...

29 December 2017

service

5

Very pleasant staff and surroundings. Love our pre current model minis

28 December 2017

service

5

as above even had a follow up email next day to see if all was ok by Daniel

27 December 2017

service

5

Did it while waited and plenty of good coffee available in clean smart customer waiting area.

27 December 2017

sales

5

Very knowledgable staff very welcoming too

24 December 2017

service

5

Excellent service, friendly and helpful staff

22 December 2017

service

5

This is a very difficult one for me to answer as your staff are excellent and give above and beyond but we bought a car that we paid full price for and was told it has been through a thourgh check mechanically wise and this wasn’t the case.

22 December 2017

service

3

I think it is unfair to the Service person at Mini Newport to do survey as he is new and learning the job

22 December 2017

service

5

Speedy service. Video shows exactly what they do.

21 December 2017

service

5

Dani and the team went that extra mile after I had a particular nasty accident in the car

21 December 2017

sales

5

Fantastic staff, great experience from start to finish

21 December 2017

service

4

Great service

19 December 2017

service

1

Not happy at all with the experience

16 December 2017

service

5

Helpful

12 December 2017

sales

4

The sales guy didn't know what traction control meant, so couldn't explain to us ! There were marks on the bodywork, car hadn't been completely prepared (cleaned)

12 December 2017

service

5

Great communication, service was completed quickly and had a sparkly clean car at the end! So lovely to have it "like new" if only for a few days.

12 December 2017

service

5

The service is always above and beyond,

12 December 2017

sales

5

the sales room was very clean, and had a nice relaxed feeling there the staff were very helpful

11 December 2017

service

3

I was pleased with some aspects of the service (friendly people, quick to book in) and disappointed with others (my car was damaged during the complimentary wash). Then again pleased that the damage was repaired quickly and well.