prompt and efficient
prompt and efficient
Only had 1st service so it was only oil and filter change. I thought I had a problem with bump on start up. Your engineer send me a video of him checking my car. All OK
They completed the job in time Car was hovered inside tiny oil mark on door handle
Problem was quickly established and repaired
Welcoming, helpful and friendly staff. It was great to see my new Mini all lit up in the showroom.
A long wait for the service
service completed promptly/helpful staff/comfortable waiting area. minus one star as the complimentary car wash was not available. This happened last time as well.
Staff excellent,given a lift into town centre by Dan the sales person we purchased the Mini from while work was carried out on the car.
I wanted the car serviced as I have owned it for a year but they said it wasn't due and didn't do it.
All great but no courtesy car available. Ended up being without a car for two days
Unable any longer to do some cosmetic work on the wheel hubs.
Fairly satisfied as only just bought the vehicle end of Feb so wasnt expecting to have and extra expense so soon
Callum was so helpful and in no way pushy which is what I like. The lady who sorted the finance was fab as well and know she will contact me in 3 years to see what she can do for me
The car handover was completed as expected.
The staff at Newport specifically Callum & Deb.
Because of the we were dealt with
Great experience, friendly staff.
I would definitely use again for my servicing, the staff were great at keeping us updated on the repairs required on my car, I couldnt find any faults from arranging the repair to collecting, fantastic service!
Reliable friendly service
See my first answer
Because mini cars and the sale ppl are just amzing even with ppl with bipolar
Great and personalised service - health check was done quickly and the car beautifully clean also! Amazing!
Kept informed at all times
all works carried out as requested and ready on time
It was very good, after previous past experience with my other min's
Very efficient and was told straight away when the car was ready
I find all the staff very polite and very helpful
Cleaned my mini after an MOT
Great teamwork & follow up
Very professional in all aspects - felt reassured that everything required was carried out on my car.
Staff dealing with us polite and informative
Efficient and friendly
There were a couple times when we had to wait despite having an appointment.
Service was fine, not quite 100% see above
Although there was an issue in terms of the spec on my first car this was quickly resolved and a new car ordered. I know Julian and Debbie did everything they could to push along the paperwork for the handover of vehicle and kept me informed.
I am totally satisfied
Very happy with friendly service.
Josh was fantastic. Advised what was being carried out on my car. How long it would be etc. Very polite and knowledgeable young man
The few problems that I had were, hopefully, sorted . The reason for a 4 rating instead of 5 is because my car was returned to me filthy dirty and has needed a really good clean.
Usual efficient service
I only had to have a MOT but the staff were so pleasant and chatty while I waited. The car when ready for home was immaculate both inside and out.
The quality of service and video was of a very high standard
Customer service excellent unfortunately I do not know the ladies name I dealt with when I brought my car in for a service , but she is a real asset to your team .
I had problems with a drop in fuel efficiency and lack of power so booked into mini Newport They looked at car and found no problems but have offered to look at again in may when Im off work Staff were really friendly and helpful
Very satisfied with valet and vehicle check